As from the day of delivery, customers have a 14-day “cooling-off period” during which they can return their order, or part of it, without having to state a reason. Exceptions, however, include personalised products and custom-made items. The product may only be returned unused and in its undamaged original packaging
All returns and exchanges must be notified in writing to the webshop Artebel.be. Please mention your full name and the original order number, as well as the articles to be returned. To improve our customer service and to serve our customers more quickly, we would very much appreciate knowing why the goods were returned. However, as stated in the law, this is not mandatory. Please confirm your return by email at firstname.lastname@example.org
We need an account number to be able to carry out the refund. Customers outside Belgium must mention their IBAN and their bank’s BIC/SWIFT number. The amount paid will be refunded within a maximum of 14 days of the return notification.